I have not yet ordered online:
›What are the delivery times and costs?
The logistics costs (packaging, preparation, transport) are the same regardless of your delivery method:
– These costs are invoiced 8.50 € incl.tax per order
– Delivery is FREE for all orders over 60 € incl.
Your order will be prepared and shipped within 1 to 3 working days.
After taking charge of your package by the carrier, delivery will be made within an average of 1 to 3 working days (excluding weekends and holidays) depending on the delivery area.
I have already ordered online:
›How can I track the delivery of my package?
Or by using your shipping confirmation email:
1) An e-mail will be sent to you when your order has been shipped, with the subject line “your package has been shipped”:
2) In the body of this email, click on the link titled “Track the delivery of your package by clicking on this link”:
3) Clicking on the link opens a web page of our partner GLS, which allows you to follow in real time the geographical location of your Aleppo Soap package and the progress of its delivery:
Either by logging into your Aleppo Soap Account (if you created one when ordering):
1) Log in to the Aleppo Soap Account used when ordering at www.savondalep.com/login
2) Access the “Orders” section via the navigation menu to the right of your Aleppo Soap Account:
3) The list of orders already placed with this Aleppo Soap Account is displayed on the screen. Click on the line corresponding to the order for which you want to follow the progress of the delivery:
4) When you click on a line, the details of your order are displayed. Then click on the green button “Track the delivery of the package” at the top of this window (this button is only visible after the shipment of your Aleppo soap package, as soon as you receive your confirmation email. shipping):
5) Clicking on the link will open a web page of our partner GLS, which will allow you to follow in real time the geographical location of your Aleppo Soap package and the progress of its delivery: